Conversations

Track, review, and analyze all interactions users have with your AI agent—whether it’s on your website or integrated platforms like Telegram and Discord.

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What Are Conversations?

The Conversations section logs every chat your users have with the agent. These include queries submitted on:

• Your website (via the embedded widget)
• External channels (Telegram, Discord, etc.)

Each message, response, and follow-up is recorded with timestamps and source identifiers for easy traceability.

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How to Enable Website Conversations

1. Step 1: Embed the Agent on Your Site

   Add the provided HTML embed snippet to your website.

   Refer to Agent Channel Integration Guide for full setup instructions.

   Once embedded, your agent will appear as a floating chat icon at the bottom-right of your webpage:

   

   Agent Widget: Website

   Clicking the chat icon will open the chat widget for interaction.

   

   Agent Widget: Open State with Query

2. Step 2: View Conversations in AptlyStar Portal

   After integration, user conversations are recorded in the AptlyStar portal.

   • Navigate to your agent dashboard
   • Click on the Conversations tab in the sidebar
   • Filter by platform, session, or keyword to review exchanges

   

   Agent Canvas: Logged Conversations

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🗂️ Exporting Chat History

Users can export the most recent chat from the agent interface directly as a PDF. This helps in documentation, auditing, and knowledge tracking.

1. 

   Download Agent Conversation as PDF

2. 

   Download Agent Conversation as PDF

You can also analyze these conversations to improve your agent’s responses or refine your training data.